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“The spirit of Australia”: Rival airlines' actions praised after Bonza collapse

<p>Thousands of passengers were left stranded across the country when budget airline Bonza cancelled all their flights and announced that they have entered into voluntary administration. </p> <p>“Bonza has temporarily suspended services due to be operated today, as discussions are currently underway regarding the ongoing viability of the business,” CEO Tim Jordan said. </p> <p>“We apologise to our customers who are impacted by this and we are working as quickly as possible to determine a way forward that ensures there is ongoing competition in the Australian aviation market," he later told news.com.au.</p> <p>Rival airlines, including Jetstar, Qantas and Virgin have all stepped in to help passengers and staff affected by Bonza's sudden collapse. </p> <p>Jetstar and Virgin Australia sprung into action when one passenger, <a href="https://www.oversixty.com.au/travel/travel-trouble/not-good-enough-karl-takes-aim-at-airline-cancellation" target="_blank" rel="noopener">Tracy Hilbert</a>, revealed her devastation after her morning flight to Melbourne got cancelled on the day that she was planning to be with her family following her father's passing on Monday. </p> <p>The two airlines helped her get to her destination without charging her for a ticket.</p> <p>Jetstar, which is owned by Qantas, also released a statement on Tuesday and said:  “We understand today’s news about Bonza will have a significant impact on many people’s travel plans.”</p> <p>“For Bonza customers who are due to travel today or who are stuck away from home, Jetstar and Qantas will assist by providing flights at no cost where there are seats available.”</p> <p>Qantas also released a statement offering employment support to staff affected by the budget airline's collapse. </p> <p>“We extend our thoughts to our aviation industry colleagues and their families – from pilots and cabin crew to flight planners and operations controllers,” it read.</p> <p>“If Bonza employees would like to discuss recruitment opportunities within Jetstar and Qantas, particularly in specialised fields which are unique to aviation, we’ve set up a dedicated page on the Jetstar careers website.</p> <p>“For any customers with a cancelled Bonza flight on a route we operate, to make sure you’re not further out of pocket, you can fly with us at no cost where we have seats available.”</p> <p>Virgin Australia also extended its hand to staff seeking employment, and offered support to any passengers stranded mid-journey with complimentary seats, where available. </p> <p>“When Bonza started in Australia, we welcomed its launch because competition makes us all better and benefits consumers. We are saddened to hear of Bonza’s current situation and the impacts on its people, customers and partners,” the statement read.</p> <p>“We will do what we can to support Bonza’s employees by prioritising them for any current and future roles at Virgin Australia, and encourage them to contact our careers team at recruitmentteam@virginaustralia.com if they wish.”</p> <p>The three airlines' responses have been applauded by the aviation industry and Aussies alike with many branding it “the spirit of Australia”. </p> <p><em>Image: </em><em>Lachie Millard/ news.com.au</em></p>

Domestic Travel

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Jetstar celebrates 20th birthday with "return for free" flights

<p>Jetstar is celebrating its 20th birthday with massive sales and “return for free” flights across Australia and the world. </p> <p>The budget airline is offering over 200,000 “return for free” flights to 64 domestic and 33 international destinations, including popular holiday spots like Japan and Thailand. </p> <p>“Since launching in 2004, Jetstar has enabled hundreds of millions of Australian passengers to travel to more places, more often for less,” Jetstar Group CEO, Stephanie Tully, said.</p> <p>The 20th birthday sale will run for 48 hours, starting at 12.00am AEST on Wednesday, May 1, and end at 11.59pm AEST Thursday 2 May.</p> <p>The travel dates will vary according to the route, but for domestic flights dates include mid-January to late March 2025 and mid-June 2024 to late March 2025 for international services. </p> <p>Club Jetstar members will have 12 hours of exclusive early access from midday Tuesday.</p> <p><strong>A few of the destinations included in the offer can be seen below: </strong></p> <p><strong>Domestic:</strong></p> <ul> <li>Sydney to Ballina Byron from $86</li> <li>Melbourne (Tullamarine) to Launceston from $87</li> <li>Sydney to Gold Coast from $99</li> <li>Newcastle to Melbourne (Tullamarine) from $124</li> <li>Gold Coast to Melbourne (Tullamarine) from $125</li> <li>Perth to Gold Coast from $262</li> </ul> <p><strong>International: </strong></p> <ul> <li>Gold Coast to Wellington from $243</li> <li>Brisbane to Auckland from $266</li> <li>Perth to Bangkok from $309</li> <li>Perth to Phuket from $329</li> <li>Adelaide to Bali (Denpasar) from $349</li> <li>Melbourne (Tullamarine) to Singapore from $399</li> <li>Sydney to Honolulu from $449</li> <li>Brisbane to Seoul (Incheon) from $479</li> <li>Sydney to Osaka from $548</li> </ul> <p>A complete list of all the destinations and details can be found on the <a href="https://www.jetstar.com/au/en/deals?pid=mainnav%3Adeals&amp;flight-type=2&amp;adults=1&amp;origin=SYD#deals-content" target="_blank" rel="noopener">Jetstar website</a>. </p> <p><em>Image: Getty</em></p>

Domestic Travel

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Love is in the air! Pilot proposes to flight attendant girlfriend before take off

<p>A pilot has proposed to his flight attendant girlfriend just minutes before take off in a heart-warming display of love. </p> <p>Polish pilot Konrad Hanc was captured emerging from the cockpit before embarking on a flight to Kraków to make a surprising announcement over the PA system. </p> <p>Hanc introduced himself to the passengers before explaining the real reason for his message. </p> <p>“On today’s flight there is a very special person," he began.</p> <p>“Ladies and gentlemen, about one and a half years ago in this job I met the most wonderful person that completely changed my life."</p> <p>“You are most precious to me. You are my greatest dream come true. This is why I have to ask you a favour, honey."</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C6EHHyQskLc/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C6EHHyQskLc/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by LOT Polish Airlines (@flylot)</a></p> </div> </blockquote> <p>“Will you marry me?” he asked while getting down on one knee, as another flight attendant handed him a bouquet of flowers. </p> <p>His girlfriend, Paula, sprinted up the aisle of the plane before leaping into the arms of her future husband. </p> <p>Passengers watched on in anticipation for her answer with one yelling, “Did she say yes?” to which the beaming captain responded: “She said yes!”</p> <p>Hanc explained that he chose to pop the question on the flight to the Polish city as he met Paula on the same flight just 18 months ago. </p> <p>As the pair embraced in a hug and kiss, passengers erupted in applause, with many taking to the now viral Facebook post to send them well wishes. </p> <p>“I love this! Sweet couple!” one person wrote.</p> <p>”TOTALLYYYYY LOVE IN THE AIR,” another enthusiastic person commented, to which the airline responded: “YES, love IS in the air!”</p> <p><em>Image credits: LOT Polish Airlines</em></p>

Relationships

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How tracking menopause symptoms can give women more control over their health

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/deborah-lancastle-1452267">Deborah Lancastle</a>, <em><a href="https://theconversation.com/institutions/university-of-south-wales-1586">University of South Wales</a></em></p> <p>Menopause can cause more symptoms than hot flushes alone. And some of your symptoms and reactions might be due to the menopause, even if you are still having periods. Research shows that keeping track of those symptoms can help to alleviate them.</p> <p>People sometimes talk about the menopause as though it were a single event that happens when you are in your early 50s, which is <a href="https://www.mayoclinic.org/diseases-conditions/menopause/symptoms-causes/syc-20353397#:%7E:text=Menopause%20is%20the%20time%20that,is%20a%20natural%20biological%20process.">the average time</a> to have your last period. But the menopause generally stretches between the ages of 45 and 55. And some women will experience an earlier “medical” menopause because of surgery to remove the womb or ovaries.</p> <p>The menopause often happens at one of the busiest times of life. You might have teenagers at home or be supporting grown-up children, have elderly parents, be employed and have a great social life. If you feel exhausted, hot and bothered, irritable and can’t sleep well, you might be tempted to think that it is because you never get a minute’s peace. But that is why monitoring symptoms is important.</p> <p><a href="https://journals.lww.com/menopausejournal/Abstract/2023/03000/Symptom_monitoring_improves_physical_and_emotional.7.aspx">My team recently tested</a> the effects of tracking symptoms and emotions during the menopause. We asked women to rate 30 physical and 20 emotional symptoms of the menopause.</p> <p>The physical and psychological symptoms included poor concentration, problems with digesting food, stress and itchy skin, as well as the obvious symptoms like hot flushes and night sweats. Women tracked positive emotions like happiness and contentment, and negative emotions like feeling sad, isolated and angry.</p> <p>There were two groups of women in this study. One group recorded their symptoms and emotions every day for two weeks. The other group recorded their symptoms and emotions once at the beginning of the fortnight and once at the end.</p> <p>The results showed that the women who monitored their symptoms and emotions every day reported much lower negative emotions, physical symptoms and loneliness at the end of two weeks than at the beginning, compared to the other group.</p> <p>As well as this, although the loneliness scores of the group who monitored every day were lower than the other group, women in both groups said that being in the study and thinking about symptoms helped them feel less lonely. Simply knowing that other women were having similar experiences seemed to help.</p> <p>One participant said: “I feel more normal that other women are doing the same survey and are probably experiencing similar issues, especially the emotional and mental ones.”</p> <h2>Why does monitoring symptoms help?</h2> <p>One reason why tracking might help is that rating symptoms can help you notice changes and patterns in how you feel. This could encourage you to seek help.</p> <p>Another reason is that noticing changes in symptoms might help you link the change to what you have been doing. For example, looking at whether symptoms spike after eating certain foods or are better after exercise. This could mean that you change your behaviour in ways that improve your symptoms.</p> <p>Many menopause symptoms are known as “non-specific” symptoms. This is because they can also be symptoms of mental health, thyroid or heart problems. It is important not to think your symptoms are “just” the menopause. You should always speak to your doctor if you are worried about your health.</p> <p>Another good thing about monitoring symptoms is that you can take information about how often you experience symptoms and how bad they are to your GP appointment. This can help the doctor decide what might be the problem.</p> <p>Websites such as <a href="https://healthandher.com">Health and Her</a> and <a href="https://www.balance-menopause.com">Balance</a> offer symptom monitoring tools that can help you track what is happening to your physical and emotional health. There are several apps you can use on your phone, too. Or you might prefer to note symptoms and how bad they are in a notebook every day.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/209004/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/deborah-lancastle-1452267">Deborah Lancastle</a>, Associate Professor of Psychology, <a href="https://theconversation.com/institutions/university-of-south-wales-1586">University of South Wales</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-tracking-menopause-symptoms-can-give-women-more-control-over-their-health-209004">original article</a>.</em></p> </div>

Body

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Stuck in fight-or-flight mode? 5 ways to complete the ‘stress cycle’ and avoid burnout or depression

<div class="theconversation-article-body"> <p>Can you remember a time when you felt stressed leading up to a big life event and then afterwards felt like a weight had been lifted? This process – the ramping up of the stress response and then feeling this settle back down – shows completion of the “stress cycle”.</p> <p>Some stress in daily life is unavoidable. But remaining stressed is unhealthy. <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2568977/">Chronic stress</a> increases <a href="https://pubmed.ncbi.nlm.nih.gov/32886587/">chronic health conditions</a>, including heart disease and stroke and diabetes. It can also lead to <a href="https://theconversation.com/were-all-exhausted-but-are-you-experiencing-burnout-heres-what-to-look-out-for-164393">burnout</a> or <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5137920/">depression</a>.</p> <p>Exercise, cognitive, creative, social and self-soothing activities help us process stress in healthier ways and complete the stress cycle.</p> <h2>What does the stress cycle look like?</h2> <p>Scientists and researchers refer to the “stress response”, often with a focus on the fight-or-flight reactions. The phrase the “stress cycle” has been made popular by <a href="https://www.penguin.co.uk/articles/2019/03/complete-stress-cycle-emotional-exhaustion-burnout">self-help experts</a> but it does have a scientific basis.</p> <p>The <a href="https://www.ncbi.nlm.nih.gov/books/NBK541120/">stress cycle</a> is our body’s response to a stressful event, whether real or perceived, physical or psychological. It could be being chased by a vicious dog, an upcoming exam or a difficult conversation.</p> <p>The stress cycle has three stages:</p> <ul> <li> <p><strong>stage 1</strong> is perceiving the threat</p> </li> <li> <p><strong>stage 2</strong> is the fight-or-flight response, driven by our stress hormones: adrenaline and cortisol</p> </li> <li> <p><strong>stage 3</strong> is relief, including physiological and psychological relief. This completes the stress cycle.</p> </li> </ul> <p>Different people will respond to stress differently based on their life experiences and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3181835/#:%7E:text=The%20major%20findings%20regarding%20the,renin%2Dangiotensin%2Daldosterone%20system%20or">genetics</a>.</p> <p>Unfortunately, many people experience <a href="https://www.weforum.org/agenda/2023/01/polycrisis-global-risks-report-cost-of-living/">multiple and ongoing stressors</a> out of their control, including the cost-of-living crisis, extreme weather events and <a href="https://www.aihw.gov.au/family-domestic-and-sexual-violence/types-of-violence/family-domestic-violence">domestic violence</a>.</p> <p>Remaining in stage 2 (the flight-or-flight response), can lead to chronic stress. <a href="https://theconversation.com/how-chronic-stress-changes-the-brain-and-what-you-can-do-to-reverse-the-damage-133194">Chronic stress</a> and high cortisol can increase <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5476783/">inflammation</a>, which damages our brain and other organs.</p> <p>When you are stuck in chronic fight-or-flight mode, you don’t think clearly and are more easily distracted. Activities that provide temporary pleasure, such as eating junk food or drinking alcohol are <a href="https://onlinelibrary.wiley.com/doi/10.1111/acer.14518">unhelpful strategies</a> that do not reduce the stress effects on our brain and body. Scrolling through social media is also not an effective way to complete the stress cycle. In fact, this is associated with an <a href="https://www.apa.org/monitor/2022/11/strain-media-overload">increased stress response</a>.</p> <h2>Stress and the brain</h2> <p>In the brain, chronic high cortisol can <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4561403/">shrink the hippocampus</a>. This can <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1557684/#:%7E:text=The%20hippocampal%20formation%20plays%20a,%2C%20memory%2C%20motivation%20and%20emotion.&amp;text=Therefore%2C%20reduced%20hippocampal%20volumes%20should,in%20patients%20with%20major%20depression">impair a person’s memory</a> and their capacity to think and concentrate.</p> <p>Chronic high cortisol also <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2907136/#:%7E:text=The%20prefrontal%20cortex%20(PFC)%20intelligently,brain%20regions%20(BOX%201).">reduces activity</a> in the prefrontal cortex but <a href="https://www.sciencedirect.com/science/article/pii/S2352289514000101">increases activity</a> in the amygdala.</p> <p>The prefrontal cortex is responsible for higher-order control of our thoughts, behaviours and emotions, and is <a href="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2014.00761/full">goal-directed</a> and rational. The amygdala is involved in reflexive and emotional responses. Higher amygdala activity and lower prefrontal cortex activity explains why we are less rational and more emotional and reactive when we are stressed.</p> <p>There are five <a href="https://www.penguin.co.uk/articles/2019/03/complete-stress-cycle-emotional-exhaustion-burnout">types of activities</a> that can help our brains complete the stress cycle.</p> <figure><iframe src="https://www.youtube.com/embed/eD1wliuHxHI?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption><span class="caption">It can help to understand how the brain encounters stress.</span></figcaption></figure> <h2>1. Exercise – its own complete stress cycle</h2> <p>When we exercise we get a short-term spike in cortisol, followed by a <a href="https://www.health.harvard.edu/staying-healthy/exercising-to-relax">healthy reduction</a> in cortisol and adrenaline.</p> <p>Exercise also <a href="https://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/exercise-and-stress/art-20044469#:%7E:text=Exercise%20in%20almost%20any%20form,distract%20you%20from%20daily%20worries.&amp;text=You%20know%20that%20exercise%20does,fit%20it%20into%20your%20routine.">increases endorphins and serotonin</a>, which improve mood. Endorphins cause an elated feeling often called “runner’s high” and have <a href="https://pubmed.ncbi.nlm.nih.gov/33396962/">anti-inflammatory effects</a>.</p> <p>When you exercise, there is more blood flow to the brain and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6721405/">higher activity</a> in the prefrontal cortex. This is why you can often think more clearly after a walk or run. Exercise can be a helpful way to <a href="https://www.healthline.com/health/heart-disease/exercise-stress-relief">relieve feelings of stress</a>.</p> <p>Exercise can also increase the <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3041121/">volume</a> of the <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4915811/">hippocampus</a>. This is linked to better short-term and long-term memory processing, as well as reduced stress, depression and anxiety.</p> <h2>2. Cognitive activities – reduce negative thinking</h2> <p>Overly negative thinking can trigger or extend the stress response. In our 2019 research, we found the relationship between stress and cortisol was <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6987429/">stronger in people with more negative thinking</a>.</p> <p>Higher amygdala activity and less rational thinking when you are stressed can lead to <a href="https://pubmed.ncbi.nlm.nih.gov/18628348/">distorted thinking</a> such as focusing on negatives and rigid “black-and-white” thinking.</p> <p>Activities to reduce negative thinking and promote a more realistic view can reduce the stress response. In clinical settings this is usually called <a href="https://www.healthdirect.gov.au/cognitive-behaviour-therapy-cbt">cognitive behaviour therapy</a>.</p> <p>At home, this could be journalling or writing down worries. This engages the logical and rational parts of our brain and helps us think more realistically. Finding evidence to challenge negative thoughts (“I’ve prepared well for the exam, so I can do my best”) can help to complete the stress cycle.</p> <h2>3. Getting creative – a pathway out of ‘flight or fight’</h2> <p>Creative activities can be art, craft, gardening, cooking or <a href="https://heartmindonline.org/resources/10-exercises-for-your-prefrontal-cortex">other activities</a> such as doing a puzzle, juggling, music, theatre, dancing or simply being absorbed in enjoyable work.</p> <p>Such pursuits increase <a href="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2014.00761/full">prefrontal cortex activity</a> and promote flow and focus.</p> <p>Flow is a <a href="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.645498/full">state of full engagement</a> in an activity you enjoy. It lowers high-stress levels of noradrenaline, the brain’s adrenaline. When you are focussed like this, the brain only processes information relevant to the task and ignores non-relevant information, including stresses.</p> <h2>4. Getting social and releasing feel-good hormones</h2> <p>Talking with someone else, physical affection with a person or pet and laughing can all <a href="https://theconversation.com/what-happens-in-our-brain-and-body-when-were-in-love-198885">increase oxytocin</a>. This is a chemical messenger in the brain that increases social bonding and makes us feel connected and safe.</p> <p>Laughing is also a social activity that <a href="https://neurosciencenews.com/laughter-physical-mental-psychology-17339/">activates parts</a> of the limbic system – the part of the brain involved in emotional and behavioural responses. This increases <a href="https://www.jneurosci.org/content/37/36/8581">endorphins</a> and <a href="https://pubmed.ncbi.nlm.nih.gov/27439375/">serotonin</a> and improves our mood.</p> <h2>5. Self-soothing</h2> <p>Breathing <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6189422/">exercises</a> and meditation stimulate the parasympathetic nervous system (which calms down our stress responses so we can “reset”) via the <a href="https://theconversation.com/our-vagus-nerves-help-us-rest-digest-and-restore-can-you-really-reset-them-to-feel-better-210469">vagus nerves</a>, and <a href="https://www.tandfonline.com/doi/full/10.1080/17437199.2020.1760727">reduce cortisol</a>.</p> <p>A good <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4035568/#:%7E:text=We%20conclude%20that%2C%20in%20addition,self%2Dsoothing%20effects%20of%20crying.">cry can help too</a> by releasing stress energy and increasing oxytocin and endorphins.</p> <p><a href="https://www.medicalnewstoday.com/articles/319631#:%7E:text=Possible%20benefits%20of%20crying%20include,of%201.9%20times%20a%20month.">Emotional tears</a> also remove cortisol and the hormone prolactin from the body. Our prior research showed <a href="https://pubmed.ncbi.nlm.nih.gov/29096223/">cortisol</a> and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9216608/">prolactin</a> were associated with depression, anxiety and hostility.<em><a href="https://theconversation.com/profiles/theresa-larkin-952095">Theresa Larkin</a>, <a href="https://theconversation.com/institutions/university-of-wollongong-711">University of Wollongong</a> and <a href="https://theconversation.com/profiles/susan-j-thomas-1293985">Susan J. Thomas</a>, <a href="https://theconversation.com/institutions/university-of-wollongong-711">University of Wollongong</a></em></p> <h2>Action beats distraction</h2> <p>Whether it’s watching a funny or sad movie, exercising, journalling, gardening or doing a puzzle, there is science behind why you should complete the stress cycle.</p> <p>Doing at least one positive activity every day can also reduce our baseline stress level and is beneficial for good mental health and wellbeing.</p> <p>Importantly, chronic stress and <a href="https://theconversation.com/are-you-burnt-out-at-work-ask-yourself-these-4-questions-118128">burnout</a> can also indicate the need for change, <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/wps.20311">such as in our workplaces</a>. However, not all stressful circumstances can be easily changed. Remember help is always available.</p> <p>If you have concerns about your stress or health, please talk to a doctor.</p> <p><em>If this article has raised issues for you, or if you’re concerned about someone you know, call <a href="https://www.lifeline.org.au/">Lifeline</a> on 13 11 14 or <a href="https://kidshelpline.com.au/">Kids Helpline</a> on 1800 55 1800.</em><!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/218599/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/theresa-larkin-952095">Theresa Larkin</a>, Associate professor of Medical Sciences, <a href="https://theconversation.com/institutions/university-of-wollongong-711">University of Wollongong</a> and <a href="https://theconversation.com/profiles/susan-j-thomas-1293985">Susan J. Thomas</a>, Associate professor in Mental Health and Behavioural Science, <a href="https://theconversation.com/institutions/university-of-wollongong-711">University of Wollongong</a></em></p> <p><em>Image </em><em>credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/stuck-in-fight-or-flight-mode-5-ways-to-complete-the-stress-cycle-and-avoid-burnout-or-depression-218599">original article</a>.</em></p> </div>

Mind

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Flight attendant reveals how to score a free upgrade

<p dir="ltr">A flight attendant has shared her number one trick for securing an upgrade on your next plane journey. </p> <p dir="ltr">American flight attendant Cierra Mistt revealed the one question you should ask at check-in to score an upgrade to first class, with the hack working almost every time.</p> <p dir="ltr">Mistt started her now-viral video by saying her hack to get a free upgrade was top secret. </p> <p dir="ltr">“Let’s look at the big picture. Everyone is flying right now, and no one is more excited about that than commercial airlines,” she said.</p> <p dir="ltr">“The majority of airlines are overbooking every single flight they have.”</p> <p dir="ltr">“It comes from the last month of me trying to get home and not even being able to get on standby because every single flight has been oversold,” she said.</p> <p dir="ltr">“I am not talking about one or two seats. I am talking about 10-30 seats that have been oversold.”</p> <p dir="ltr">Mistt said this overselling of flights presents an opportunity to travellers.</p> <p dir="ltr">“If everyone does show up, including the extra passengers that were oversold their tickets, the airlines have no choice but to financially compensate,” she said.</p> <p dir="ltr">The flight attendant shared that airlines “normally start off with vouchers for $500 or something”.</p> <p dir="ltr">“Normally they say a voucher but you can ask for it in cash,” she said.</p> <p dir="ltr">“Depending on the flight and how desperate they are, they will go up to, like three, four, five thousand dollars.”</p> <p dir="ltr">“This is where the free upgrades come in.”</p> <p dir="ltr">Mistt said not only could you ask for a free upgrade in such circumstances, but you could “also ask for other incentives”.</p> <p dir="ltr">“For example, drinks, dinners, breakfast, even a hotel if you have to stay overnight until the next flight,” she said.</p> <p dir="ltr">“And, yes, you can also ask to be upgraded to first class.”</p> <p dir="ltr">Her video received more than a million views, with people praising the hack and sharing how it has worked for them. </p> <p dir="ltr">“I got upgraded to first class by doing this,” said one person. </p> <p dir="ltr"><em>Image credits: TikTok / Getty Images </em></p> <p> </p>

Travel Tips

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Dad kicked off Jetstar flight for breaking cardinal rule

<p>A dad has been kicked off a Jetstar flight after snapping a picture of his family boarding the plane from the tarmac. </p> <p>Jimmy Mitchell was with his wife Pauline and their two children as they went to board their flight from Sydney to Brisbane, where they were embarking on a cruise. </p> <p>As the family were boarding the plane from the tarmac, Jimmy quickly took a picture of his kids and his wife who were walking up the rear stairs of the plane. </p> <p>According to Jimmy, who is a seasoned traveller, he didn't hear an announcement be made that passengers were prohibited from taking photos on the tarmac because the plane was refuelling. </p> <p>He was eventually able to board the flight after being confronted by cabin crew, but described the debacle as “one of the most traumatic experiences” he’s had.</p> <p>In a viral TikTok, he alleged that while he was taking the photo, a cabin crew member called him an “idiot”. He said that when she tried to get his attention to put the device away it left him embarrassed and shocked. </p> <p>“This is the worst experience I’ve ever had flying,” he said in the clip.</p> <p>“I try and get on the plane, I take a photo of my kids as they get on the plane, in flight mode, and the lady calls me an idiot,” he said.</p> <p>After he confronted the staff member, Mr Mitchell claims he was told he won’t be allowed to board the flight.</p> <p>“I turned around in disbelief because I was half way up the stairs at this point. I basically stormed over to her and I was like, ‘Are you serious? What did you just call me?’</p> <p>“She was basically saying ‘you can’t take photos on the tarmac, you can’t take photos on the tarmac’.”</p> <p>The pair allegedly went back and forth before the father-of-two, known for his travel content, was rejected from boarding the plane. </p> <p>“If she had literally just said anything else, like ‘get off your phone’, I would have done it.”</p> <p>“Apparently, they made an announcement, but I had noise cancelling headphones, Pauline (wife) told me after the fact – I didn’t hear it, there was no notifications about it, there was no signage, no nothing."</p> <p>“All she had to do was say something constructive. ‘Get off your phone,’ ‘you can’t have your phone out’ and I would have been like ‘sorry’, but she screams across the tarmac calling me an idiot.”</p> <p>“I can see how she maybe felt I was being intimidating because I am a big guy and I am a loud guy. She turns around to me and goes ‘you almost assaulted me, get off the tarmac, you’re not getting on this plane’.”</p> <p>Mr Mitchell then walked back inside the terminal where he awaited further instructions, and was later able to board the flight “after cooler heads prevailed” but wants the airline to apologise to him and his family over the “stressful” situation.</p> <p>“The way they treated Pauline and the kids and not allowing me to communicate with them what was going on, was completely unacceptable,” he said.</p> <p>The debacle has sparked a huge debate on his TikTok and Instagram over who is in the wrong.</p> <p>“Wow … that’s insane! So sorry that happened to you!” one person wrote.</p> <p>“Take it further and don’t let them get away with what they have done,” a second person said.</p> <p>However, others were quick to comment that as a seasoned traveller, Jimmy should've been well versed in the rules of not taking photos on the tarmac.</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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Airline selling international flights for under $400

<p>Looking to jet off to Europe without breaking the bank? Well, now might be your chance! Budget airline Scoot has just unveiled an irresistible March sale, offering one-way flights to various European and other international destinations for less than $400. With more than 60 destinations on offer, travellers from Sydney, Melbourne and Perth are in for a treat.</p> <p>Scoot, known for its affordable fares and quality service, is the low-fare subsidiary of Singapore Airlines. The airline kicked off its one-week sale on Tuesday March 19, much to the delight of eager globetrotters. From Greece to Japan, and from Singapore to Indonesia, there's a plethora of destinations waiting to be explored.</p> <p>Among the highlights of this enticing offer are flights to Singapore starting from a mere $198, Athens from $355, Osaka from $315, and Denpasar from just $189. With such competitive pricing, it's no wonder travellers are scrambling to secure their seats.</p> <p>However, with great deals often come limited availability. While Scoot has not disclosed the exact number of seats up for grabs, travel experts advise acting fast. Graham Turner, from Flight Centre, <a href="https://7news.com.au/news/scoot-launches-march-sale-with-flights-to-europe-from-395-c-14009924" target="_blank" rel="noopener">cautioned 7News</a> that while the deals are fantastic, they're likely to be snapped up quickly. "There won't be a lot," he warned, while stressing the importance of doing thorough research before making a booking.</p> <p>It's essential for travellers to note that the fares advertised are all one-way and do not include additional charges such as taxes, checked baggage, WiFi, in-flight entertainment, food or flight changes. Despite these add-ons, the base fares remain incredibly competitive, making Scoot's March sale an attractive option for those seeking budget-friendly travel options.</p> <p>If you've been dreaming of am international getaway, now is the time to turn those dreams into reality. But don't delay – Scoot's March sale is set to run only until Monday night March 25, giving travellers just a limited window of opportunity to snag these incredible deals.</p> <p>So, whether you're yearning to wander through the historic streets of Athens, indulge in sushi delights in Osaka, or relax on the pristine beaches of Denpasar, Scoot's March sale has something for every traveller's taste and budget. Don't miss out on this chance to explore Europe without breaking the bank!</p> <p><em>Image: Scoot</em></p>

Travel Tips

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Might we see child-free zones on flights?

<p>Ah, the joys of air travel. The excitement of jetting off to exotic locales, the thrill of new adventures, and of course, the endless possibilities for unexpected entertainment. And what's more exhilarating than finding yourself seated next to a rowdy toddler or an inconsolable infant? It's the stuff of dreams, truly.</p> <p>Picture this: you're settling into your seat, envisioning a serene journey ahead, perhaps catching up on your favourite Netflix series or finally finishing that novel you've been meaning to read.</p> <p>But wait, what's this?</p> <p>A couple with a baby approaching your row.</p> <p>You can already hear the distant wails of despair echoing through the cabin. Your heart sinks as you realise that your peaceful flight just took a nosedive before it even began.</p> <p>Yes, it's the age-old dilemma of child-free travellers everywhere. Whether it's the cacophony of a crying baby or the rhythmic drumming of tiny feet on the back of your seat, flying with children nearby can be an experience like no other. And let's not forget the classic game of "Will they or won't they?" as you anxiously await to see if the parents will be able to tame their pint-sized companions or if chaos will reign supreme at 30,000 feet.</p> <p>But fear not, dear passengers, for there may be a solution on the horizon. Could child-free zones be the answer to our airborne woes? According to a <a href="https://travel.nine.com.au/latest/planes-should-there-be-child-free-zones/d463b299-5258-418f-831c-f5fb218f1d77" target="_blank" rel="noopener">recent poll conducted by Nine News</a>, a whopping 73 per cent of respondents were in favour of such a proposition. Finally, a sanctuary where one can escape the unpredictable antics of tiny humans and bask in the tranquility of uninterrupted inflight bliss.</p> <p>Of course, implementing such a scheme may prove to be a tad challenging. After all, how does we go about segregating the child-rearing masses from the child-free elite without inciting a riot at the boarding gate? It's a logistical nightmare that even the most seasoned airline execs would hesitate to tackle.</p> <p>So, for now, it seems we child-free flyers will have to make do with our trusty noise-cancelling headphones, our steadfast eye masks, and a healthy dose of empathy for our fellow passengers. After all, parenting is no easy feat, especially at 35,000 feet.</p> <p><em>Image: Getty</em></p>

Travel Trouble

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“I lost all ability to fly the plane”: Pilot's shock claim after plane drops mid-flight

<p>At least 50 passengers have been injured with a dozen hospitalised after a Boeing 787 Dreamliner suddenly plunged about two hours into the flight from Sydney to Auckland on Monday. </p> <p>LATAM Airlines said that the plane experienced an unspecified "technical event during the flight which caused a strong movement." </p> <p>Passengers on board the flight have recalled the terrifying moment the plane took a nose-dive mid-flight. </p> <p>"The plane dipped so dramatically into a nose dive for a couple of seconds and around 30 people hit the ceiling hard," Daniel, who was travelling from London, told the <em>NZ Herald</em>. </p> <p>“None of us knew what had happened until after the flight, I was just trying to keep everyone calm. We never heard any announcement from the captain." </p> <p>He added that passengers were screaming and it was hard to tell whether blood or red wine was splattered through the cabin. </p> <p>Another passenger, Brian Jokat, told broadcaster <em>RNZ t</em>hat the incident took place in "split seconds". </p> <p>"There was no pre-turbulence, we were just sailing smoothly the whole way,” he said. </p> <p>“I had just dozed off and I luckily had my seatbelt on, and all of a sudden the plane just dropped. It wasn’t one of those things where you hit turbulence and you drop a few times … we just dropped.”</p> <p>He added that a passenger two seats away from him, who was not wearing his seatbelt, flew up into the ceiling and was suspended mid-air before he fell and broke his ribs. </p> <p>“I thought I was dreaming,” he said. “I opened my eyes and he was on the roof of the plane on his back, looking down on me. It was like <em>The Exorcist</em>.”</p> <p>Paramedics and more than 10 emergency vehicles were waiting for passengers when the plane landed in Auckland. </p> <p>Around 50 patients were treated, with 12 of them hospitalised and one in serious condition. </p> <p>At least three of those treated were cabin crew. </p> <p>Jokat told <em>RNZ </em>that after the plane landed, the pilot came to the back and explained what had happened. </p> <p>"He said to me, ‘I lost my instrumentation briefly and then it just came back all of a sudden,’” Jokat said.</p> <p>In another interview with <em>Stuff.co.nz</em>, Jokat recalled the pilot also saying: “My gauges just blanked out, I lost all of my ability to fly the plane.” </p> <p>The airline's final destination was Santiago, Chile, but it was landing at Auckland Airport in accordance with its normal flight path, according to <em>Reuters</em>. </p> <p>"LATAM regrets the inconvenience and injury this situation may have caused its passengers, and reiterates its commitment to safety as a priority within the framework of its operational standards," the airline said.  </p> <p><em>Images: Brian Jokat/ News.com.au</em></p>

Travel Trouble

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Mistake in email causes Virgin Australia passenger to miss flight

<p>A Virgin Australia passenger was left $800 out of pocket after he arrived at a closed check-in desk despite arriving well before the departure time, and he now believes that it's because of a mistake in the email he received from the airline. </p> <p>Max Cameron, 64, flies several times a week between Launceston airport in Tasmania and Melbourne for work, and received an email from the airline saying his flight was delayed back in January. </p> <p>"I got a text and an email from Virgin saying, very sorry to let you know your plane has been delayed by 45 minutes,"  he told <em>Yahoo News Australia</em>. </p> <p>The email also read "Check-in will now close 30 minutes prior to this time."</p> <p>"I thought, well done Virgin. You've come through… you've let me know when I have to be there. And as a result, I got out to the airport at 9:25pm for a 9:45pm closure of check-in," Cameron said. </p> <p>However when he arrived there was "literally not one person in the Virgin terminal,"  so he eventually had to leave, with no choice but to buy another flight ticket which cost him $800 including extra accommodation and transport costs. </p> <p>"I put my tail between the legs, went back and bought another ticket. I was very annoyed about that but I had no choice... check-in closed early," he said.</p> <p>After submitting an enquiry to the customer service team, they told him he had to arrive 30 minutes before the <em>original</em> departure time - a different instruction to what he received in the email, with the revised departure time. </p> <p>At the time, the enquiry was closed and the team said he would not receive any compensation. </p> <p>Cameron, who was unsatisfied with the response, then spoke to a supervisor at the airport, who told him: "Oh my God, it looks like they sent you the wrong email".</p> <p>According to Yahoo News Australia, Cameron reportedly did receive incorrect information which led him to miss his flight. </p> <p>Cameron has since been in touch with the airline and hopes to be reimbursed, but remains "unhappy" after what he had to go through. </p> <p>"It's not the money but the lack of accountability... there is no service mentality anymore," he said.</p> <p>"What Virgin has done to me is just so wrong".</p> <p><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;">Images: Yahoo News / Getty</em></p>

Travel Trouble

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Luke Davies' final act of kindness for nervous flyer

<p>The colleagues of slain Qantas flight attendant Luke Davies have shared the 29-year-old's final act of kindness for an elderly couple travelling overseas. </p> <p>In one of the last flights before his untimely death, Davies was on a flight from Sydney to Singapore as an elderly woman boarded the plane with her dying husband who was dealing with dementia. </p> <p>The senior couple were travelling to Switzerland so the man could pay one final visit to his son before succumbing to his illness. </p> <p>The caring flight attendant spent the entire eight-and-a-half hour journey, including his break, with the man and his wife as they flew first-class. </p> <p>"The wife had told him [her husband] had severe dementia, and she was really saddened by it because she kept saying he was the most beautiful husband and kindest man, and she was losing him to this cruel disease," Qantas colleague Brooke Walters told the <em><a href="https://www.smh.com.au/national/nsw/luke-davies-act-of-kindness-on-one-of-his-last-flights-20240227-p5f84n.html" target="_blank" rel="nofollow noreferrer noopener">Sydney Morning Herald</a></em>.</p> <p>"She was getting exhausted because every 30 seconds he was losing his memory, like a goldfish, and Luke took it upon himself to care for them constantly."</p> <p>Walters shared how her friend and colleague went above and beyond to care for the elderly man, recalling how he tucked the man into his bed, reassured him amid his confusion and consoled his wife, who was at times upset. </p> <p>"Luke had been told they booked the flight a year and a half ago, but the husband had deteriorated in the last three months really badly, so it was going to be their last trip to see their son, and Luke wanted it to be as comfortable as possible," she said.</p> <p>Ms Walters added that Mr Davies had a love of travelling and was a joy to be around.</p> <p>Luke and his partner Jesse Davies' <a href="https://www.oversixty.com.au/finance/legal/update-on-search-for-bodies-of-murdered-couple" target="_blank" rel="noopener">bodies were found</a> in southern New South Wales on Tuesday, after Constable Beaumont Lamarre-Condon turned himself in over the disappearance of the two men, and has since been <a href="https://oversixty.com.au/finance/legal/police-officer-arrested-amid-search-for-missing-men" target="_blank" rel="noopener">charged</a> with two counts of murder. </p> <p><em>Image credits: Instagram </em></p>

International Travel

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The secret sauce of Coles’ and Woolworths’ profits: high-tech surveillance and control

<p><em><a href="https://theconversation.com/profiles/lauren-kate-kelly-1262424">Lauren Kate Kelly</a>, <a href="https://theconversation.com/institutions/rmit-university-1063"><em>RMIT University</em></a></em></p> <p>Coles and Woolworths, the supermarket chains that together control <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">almost two-thirds</a> of the Australian grocery market, are facing unprecedented scrutiny.</p> <p>One recent inquiry, commissioned by the Australian Council of Trade Unions and led by former Australian Consumer and Competition Commission chair Allan Fels, found the pair engaged in unfair pricing practices; an ongoing <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">Senate inquiry into food prices</a> is looking at how these practices are linked to inflation; and the ACCC has just begun <a href="https://www.accc.gov.au/inquiries-and-consultations/supermarkets-inquiry-2024-25">a government-directed inquiry</a> into potentially anti-competitive behaviour in Australia’s supermarkets.</p> <p>Earlier this week, the two companies also came under the gaze of the <a href="https://www.abc.net.au/news/2024-02-19/super-power-the-cost-of-living-with-coles-and-woolworths/103486508">ABC current affairs program Four Corners</a>. Their respective chief executives each gave somewhat prickly interviews, and Woolworths chief Brad Banducci <a href="https://www.abc.net.au/news/2024-02-21/woolworths-ceo-brad-banducci-retirement-four-corners/103493418">announced his retirement</a> two days after the program aired.</p> <p>A focus on the power of the supermarket duopoly is long overdue. However, one aspect of how Coles and Woolworths exercise their power has received relatively little attention: a growing high-tech infrastructure of surveillance and control that pervades retail stores, warehouses, delivery systems and beyond.</p> <h2>Every customer a potential thief</h2> <p>As the largest private-sector employers and providers of essential household goods, the supermarkets play an outsized role in public life. Indeed, they are such familiar places that technological developments there may fly under the radar of public attention.</p> <p>Coles and Woolworths are both implementing technologies that treat the supermarket as a “problem space” in which workers are controlled, customers are tracked and profits boosted.</p> <p>For example, in response to a purported spike in shoplifting, a raft of customer surveillance measures have been introduced that treat every customer as a potential thief. This includes <a href="https://www.news.com.au/lifestyle/food/eat/coles-introducing-new-technology-which-will-track-shoppers-every-move/news-story/86ea8d330f76df87f2235eeda4d1136e">ceiling cameras</a> which assign a digital ID to individuals and track them through the store, and <a href="https://www.thenewdaily.com.au/finance/consumer/2023/08/16/smart-gate-technology">“smart” exit gates</a> that remain closed until a purchase is made. Some customers have reported being “<a href="https://7news.com.au/lifestyle/coles-supermarketshoppers-dramatic-checkout-experience-goes-viral-i-was-trapped-c-12977760">trapped</a>” by the gate despite paying for their items, causing significant embarrassment.</p> <p>At least one Woolworths store has <a href="https://www.news.com.au/finance/business/woolies-in-wetherill-park-fitted-with-500-tiny-cameras-to-monitor-stock-levels/news-story/585de8c741ae9f520adcc4005f2a736a">installed 500 mini cameras</a> on product shelves. The cameras monitor real-time stock levels, and Woolworths says customers captured in photos will be silhouetted for privacy.</p> <p>A Woolworths spokesperson <a href="https://www.smh.com.au/national/nsw/up-to-70-cameras-watch-you-buy-groceries-what-happens-to-that-footage-20230819-p5dxtp.html">explained</a> the shelf cameras were part of “a number of initiatives, both covert and overt, to minimise instances of retail crime”. It is unclear whether the cameras are for inventory management, surveillance, or both.</p> <p>Workers themselves are being fitted with body-worn cameras and wearable alarms. Such measures may protect against customer aggression, which is a <a href="https://www.abc.net.au/news/2023-11-22/retail-union-staff-abuse-cost-of-living-christmas/103117014">serious problem facing workers</a>. Biometric data collected this way could also be used to discipline staff in what scholars Karen Levy and Solon Barocas refer to as “<a href="https://ijoc.org/index.php/ijoc/article/view/7041">refractive surveillance</a>” – a process whereby surveillance measures intended for one group can also impact another.</p> <h2>Predicting crime</h2> <p>At the same time as the supermarkets ramp up the amount of data they collect on staff and shoppers, they are also investing in data-driven “crime intelligence” software. Both supermarkets have <a href="https://www.smartcompany.com.au/industries/information-technology/grocery-chains-surveillance-tech-auror/">partnered with New Zealand start-up Auror</a>, which shares a name with the magic police from the Harry Potter books and claims it can predict crime before it happens.</p> <p>Coles also recently began a partnership with Palantir, a global data-driven surveillance company that takes its name from magical crystal balls in The Lord of the Rings.</p> <p>These heavy-handed measures seek to make self-service checkouts more secure without increasing staff numbers. This leads to something of a vicious cycle, as under-staffing, self-checkouts, and high prices are often <a href="https://www.aap.com.au/news/retail-workers-facing-increased-violence-and-abuse/">causes of customer aggression</a> to begin with.</p> <p>Many staff are similarly frustrated by <a href="https://www.theguardian.com/business/2023/jun/05/coles-woolworths-court-accused-of-underpaying-workers">historical wage theft by the supermarkets</a> that totals hundreds of millions of dollars.</p> <h2>From community employment to gig work</h2> <p>Both supermarkets have brought the gig economy squarely <a href="https://theconversation.com/coles-uber-eats-deal-brings-the-gig-economy-inside-the-traditional-workplace-204353">inside the traditional workplace</a>. Uber and Doordash drivers are now part of the infrastructure of home delivery, in an attempt to push last-mile delivery costs onto gig workers.</p> <p>The precarious working conditions of the gig economy are well known. Customers may not be aware, however, that Coles recently increased Uber Eats and Doordash prices by at least 10%, and will <a href="https://7news.com.au/lifestyle/shoppers-slam-coles-over-major-change-to-half-price-buys-that-will-affect-millions-c-12860556">no longer match in-store promotions</a>. Drivers have been instructed to dispose of the shopping receipt and should no longer place it in the customer’s bag at drop-off.</p> <p>In addition to higher prices, customers also pay service and delivery fees for the convenience of on-demand delivery. Despite the price increases to customers, drivers I have interviewed in my ongoing research report they are earning less and less through the apps, often well below Australia’s minimum wage.</p> <p>Viewed as a whole, Coles’ and Woolworths’ high-tech measures paint a picture of surveillance and control that exerts pressures on both customers and workers. While issues of market competition, price gouging, and power asymmetries with suppliers must be scrutinised, issues of worker and customer surveillance are the other side of the same coin – and they too must be reckoned with.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/224076/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/lauren-kate-kelly-1262424"><em>Lauren Kate Kelly</em></a><em>, PhD Candidate, ARC Centre of Excellence for Automated Decision-Making and Society, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-secret-sauce-of-coles-and-woolworths-profits-high-tech-surveillance-and-control-224076">original article</a>.</em></p>

Money & Banking

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"Absolute joke": Hefty pay rise for traffic controllers met with outrage

<p>A new union pay agreement that would see junior labourers and traffic controllers working 36-hour weeks earn $120,000 a year has received mixed reviews. </p> <p>According to reports by the <em>Herald Sun</em>, the Construction, Forestry, Maritime Employees Union (CFMEU) was close to cementing a new pay agreement with the Victorian state government that will see its workers given “at least” a 5 per cent pay rise.</p> <p>The three-year agreement would guarantee that basic labourers and traffic controllers would earn more than $2000 per week plus another $260 a week in travel allowance, equating to 23 per cent more than the average full-time weekly income of $1838.</p> <p>Those working overtime or more than five days per week would earn much more than the $120,000 a year figure, which is for a basic 36-hour week.</p> <p>CFMEU boss John Setka told the publication that the rise was to help workers combat the rising cost of living. </p> <p>“It could be more than 5 per cent,” he said.</p> <p>“Everyone is allowed to increase the cost of everything but we are not allowed to increase wages — fair dinkum? We want a pay rise to keep up with the cost of living and we are not allowed? We are not going to be the sacrificial lambs.”</p> <p>The proposal was met with mixed reactions online, with some people on social media wondering how the labourers were able to make higher wages than those with valuable degrees. </p> <p>“Let me see. Get a tertiary education and become a teacher or a paramedic. Or hold up a pole all day and get paid 50 per cent more. Only in Victoria,” one person wrote.</p> <p>“Visit any of the train crossing removal sites around town and you’ll see dozens of people doing nothing but standing around and looking at their phones, and just a handful doing anything that could be described as work. It’s an absolute joke,” another said.</p> <p>A third added, “Who other than the union thinks it’s realistic for a labourer to earn $120,000 in the same state where a trained doctor earns $83,000 first year post grad and doesn’t get to $120,000 until five years post grad.”</p> <p>Despite the outrage, many came to the defence of workers, saying the pay rise is well overdue. </p> <p>“It’s called traffic control and it is dangerous, hard work,” one X user wrote.</p> <p>“We respect trades in this country do not try to be America about this. Also a field that’s becoming more and more female dominated I’m sure that plays no part in the righteous indignation of men who earn $200,000 a year to say things on radio.”</p> <p>Another said, “I dare anyone talking s**t about this job to do it for a single summer day.”</p> <p><em>Image credits: Getty Images </em></p>

Money & Banking

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Why can’t WE do this?! UK company unveils "Grans Go Free" flights

<p>EasyJet Holidays has unveiled their "first of its kind" offer allowing older relatives to travel for free on family bookings to popular European destinations, including Spain, Greece and Italy. </p> <p>The offer was announced during the final week of the easyJet Holidays Big Orange Sale last week, where customers could get up to £400 off. </p> <p>The move was made after a survey they conducted found that half of families have never holidayed abroad with grandparents.</p> <p>From the survey of 2,000 British adults, half of them said they regret not spending more time with grandparents and hoped to travel with them in their upcoming holidays. </p> <p>"We're proud to offer thousands of free kids' places, but we feel it's time to recognise the grandparents," easyJet Holidays Chief Operating Officer, Matt Callaghan said. </p> <p>"This research shows how important grandparent and grandchild relationships are and how much can be learned from making time for them."</p> <p>The tour operator hopes to encourage people in the UK to take a "3G" holiday - the term used for getaways with three or more generations. </p> <p>They found that seventy-seven per cent of the people surveyed agreed that the bond between grandparents and grandchildren is one of the most special relationships within a family. </p> <p>73 percent of these people also said that they would use the holiday opportunity to learn more about their grandparents' lives, and almost half of them want to benefit from their grandparents' wisdom. </p> <p>The most popular destinations for multi-generational holidays abroad are Spain (18 per cent), Italy and France, which both sit at 13 per cent. </p> <p>Limited spaces for the offer were made available and to qualify, the grandparent had to travel as part of a family booking with at least one child, and provide proof of age and relation had to be provided upon arrival at the hotel. </p> <p>The offer ended on the 5th of February, but it does make us wonder, when will Australia follow in their footsteps?</p> <p><em>Image: EasyJet/ Getty</em></p>

International Travel

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Flight attendant reveals why you should never use the toilet paper on a plane

<p dir="ltr">A flight attendant has revealed the gross reason why you should never use the toilet paper on a plane journey. </p> <p dir="ltr">The seasoned cabin crew member, an American woman named Cheryl, shared the three things she would never do on a plane after seeing what really goes on behind closed doors on an aircraft. </p> <p dir="ltr">Her first tip for any traveller was not to use the toilet paper in a plane bathroom. </p> <p dir="ltr">Sharing her tips in a TikTok video, she wrote, "If you examine the toilet paper, I promise you're going to see water droplets on it, or what you think are water droplets."</p> <p dir="ltr">"I don't think we can trust most men to make it in the toilet on a normal day, let alone flying at 36,000 feet with turbulence."</p> <p dir="ltr">To combat this, the flight attendant recommends bringing a travel pack of tissues in your hand luggage to use instead. </p> <p dir="ltr">She also warned her viewers against wearing shorts on their next flight.</p> <p dir="ltr">"I would never wear shorts on a plane. You're going to freeze to death," she said.</p> <p dir="ltr">Cheryl pointed out another valid reason to opt for long pants on a flight, stating, "Say we have an evacuation. You have to go down the slide. Your butt cheeks are going to be sizzled off.”</p> <p dir="ltr">Lastly, Cheryl urged travellers to never book less than a three-hour connection between flights.</p> <p dir="ltr">"Delays can happen for a million and one reasons. The likelihood that you're going to miss your connection is pretty high if you're booking shorter than three hours," she said.</p> <p dir="ltr"><em>Image credits: TikTok</em></p>

Travel Tips

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Jetstar announce “free flight” offer

<p dir="ltr">Jetstar has announced an incredible offer for Aussies travelling overseas, giving holiday goers the chance to see the world without breaking the bank. </p> <p dir="ltr">The budget airline announced that it’ll be launching free flights out of Japan, meaning you’ll just have to pay for the first leg of the journey.</p> <p dir="ltr">The popular ‘Return for Free’ sale, which the airline has run in the past as part of their international travel promotion, means that passengers from most major ports along the east coast can return from Tokyo or Osaka without having to pay for the fare home.</p> <p dir="ltr">The sale, which runs from Tuesday for only 72 hours, requires travellers to book an outbound fare from either Brisbane, Cairns or Sydney and on select dates, can return for free from either Tokyo or Osaka.</p> <p dir="ltr">Some of the cheaper fares start from $337 from Cairns to Osaka one-way where a free return flight is available, or Brisbane to Osaka (Kansai) from just $476.</p> <p dir="ltr">While travel dates are set to vary depending on the route, travellers can book a free return journey anywhere from late February until early December 2024.</p> <p dir="ltr">The sale comes as Japan continues to rise in popularity for Aussie travellers, with Expedia revealing that Tokyo had claimed the title over Bali for Australia’s beloved summer holiday.</p> <p dir="ltr">New data released by <a href="https://urldefense.com/v3/__https://www.japan.travel/en/au/__;!!F0Stn7g!Fe29fDLHDgEMgFlKEbiGPEaf5wufMPYYfaMxDE_Gh60ZPBhREGiNDxD6KJ9Mf1DYYoS8kJ2q800pKhhl4Za2sacG1pqO%24">Japan National Tourism Organization</a> shows the number of Australians visiting Japan in 2023 came close to matching levels seen in 2019, reaching 98.6 percent of pre-pandemic visitation numbers.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;"><em>Image credits: Shutterstock</em><span id="docs-internal-guid-84b6d5b1-7fff-dc6f-6401-07b1a05f2ac8"></span></p>

Money & Banking

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Flight cancelled after parents demand free upgrade for their child

<p dir="ltr">A flight was delayed for hours before being ultimately cancelled after two parents demanded that their child was upgraded to first class for free. </p> <p dir="ltr">A plane in China was grounded for three hours after the parents caused a ruckus with the cabin crew, and were eventually kicked off the aircraft. </p> <p dir="ltr">According to a fellow passenger, the argument kicked off when an unsupervised child began to sob uncontrollably after boarding a flight from Chengdu to Beijing. </p> <p dir="ltr">As it turned out, the inconsolable toddler’s parents were seated in first class but had only bought their child an economy ticket.</p> <p dir="ltr">It was then that the angry dad confronted the staff, demanding that his son be moved to first class at no extra cost.</p> <p dir="ltr">According to the <em>South China Morning Post</em>, the irate dad explained that because he had already paid for two first class tickets, his child’s upgrade should be free. </p> <p dir="ltr">In the clip shot by a fellow passenger, the outraged dad began berating a group of passengers, crew members, and security guards as they repeatedly explained why his child isn’t entitled to an upgrade.</p> <p dir="ltr">“Stop swearing at me,” fumed the father. “You have no right to do that.”</p> <p dir="ltr">When a security guard attempts to de-escalate the situation, the parent lays into him, shouting: “What gives you the right to order me about?”</p> <p dir="ltr">This prompts a woman to retort: “You’ve wasted too much of our time and we won’t tolerate it any longer.”</p> <p dir="ltr">After three hours of back and forth, the couple were eventually kicked off the plane, while the flight was cancelled. </p> <p dir="ltr">The entitled passenger has since been rinsed on social media with one commenter fuming, “This man is so selfish.”</p> <p dir="ltr">Others suggested solutions for the father that didn’t involve the airline giving the man an extra first-class seat.</p> <p dir="ltr">“He can switch seats,” advised one person. “Let him sit in economy class, and have the mum take care of the child in the first-class cabin.”</p> <p dir="ltr">Some on social media were quick to chastise the airline for their handling of the situation, with one person writing, “Keeping the quarrel going for hours? The problem-solving skills of the crew are poor.”</p> <p dir="ltr"><em>Image credits: Twitter</em><span id="docs-internal-guid-dd8af609-7fff-7da2-9017-179b6317cd24"></span></p>

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